If you’re looking for a way to increase your sales conversion rate and assist people browsing your store, then you should consider using a live chat application. Live chat applications are designed to help you communicate quickly and easily with the people browsing your site, and many of them include features such as proactive chat, reporting and analytics, real-time website traffic monitoring, compatibility with mobile devices, and more.
To help you find the right live chat app for your store, I’ve chosen 5 of my favorite live chat plugins for Shopify. Most of these plugins offer free versions or trials, so you can give them a try at no cost.
Live Chat & Abandoned Cart Recovery by UserPulse
The free version of UserPulse’s live chat plugin offers support for 1 agent, 20 abandoned cart recovery emails each month, and call me, contact, and feedback forms, while their premium plans offer support for multiple agents, additional recovery emails, and other features. This live chat plugin is compatible with mobile Shopify stores, and the recovery emails can be customized and scheduled.
Olark Chat + CartSaver
Olark Chat + CartSaver offers a number of features designed to help users communicate with customers and decrease shopping cart abandoment. This Shopify live chat plugin will provide you with real-time information about your store’s shoppers, including their cart balances and contents, as well as the ability to initiate chats from your laptop, desktop, or mobile device. Plus, Olark Live Chat + CartSaver includes lots of customization options, so you can change the look of this app to match your existing branding.
LiveChat doesn’t offer a free version of their plugin, but you can try it for free for 30 days, giving you plenty of time to decide if it’s right for you. This Shopify live chat plugin includes support for 20+ languages, analytics and reports, mobile and cross-browser compatibility, chat surveys, loads of customization options, an agent performance evaluation system, real-time website monitoring, Facebook Connect login for customers, and much more.
Userlike Live Chat
Userlike offers a free trial, so you can check out this live chat plugin before you purchase one of their plans. This Shopify live chat plugin is designed to help agents work together efficiently, so new chats are given to the operator with the fewest number of chats, agents can be grouped together in teams, and operators can easily forward chats to their coworkers or managers. Userlike is compatible with a number of different CRM tools, including SugarCRM, Salesforce, and Zendesk.
This live chat Shopify plugin comes with lots of awesome features, including Gtalk integration, a customizable chat widget, emailed chat transcripts, and concurrent chat connections. Plus, KodeCRM allows agents to easily share products with customers simply by dragging items from the store and dropping them in the chat window, so agents can quickly tell shoppers about products they might be interested in.